Returns

Home

Returns

Return Request Center

Returns & Refund

Request Center

Start a return using your actual order, select the eligible item or items, and submit the

request for review. For order concerns, please contact support directly before initiating

a payment dispute or chargeback.

Start Return Request

View Refund Policy

Before You Ship

Start through the Return Portal first so your request is connected to the correct

WooCommerce order and eligible items.

✓

Find your order in the Return Portal

Select the item and reason for return

Follow the return instructions before mailing

Find Your Order

Enter your order ID and, if logged out, the billing email used for that order.

Request a Return

Select the eligible item or items, quantity, return reason, and any supporting photos.

Follow Instructions

After submitting the request, follow the return instructions provided for the eligible item.

Inspection & Refund

Once received, the return is inspected and any approved refund is processed.

Return Instructions

Start with your order, then submit your return

The Return Portal connects your request directly to the WooCommerce order so you can select

the correct item, quantity, reason, and supporting details before anything is mailed back.

Return & Refund Instructions

Start through the Return Portal before mailing anything back. The portal verifies the

order and lets you choose the eligible item or items directly from the purchase.

Enter your Order ID and billing email if you are not logged in.

Select the eligible item or items and quantity being returned.

Choose the return reason, add details, and upload supporting photos if needed.

Follow the return instructions provided for your request before mailing the item.

Once received, your return will typically be inspected and processed within 3–5 business days.

If approved, please allow up to 10 business days from the date we receive your return for the refund process to be completed.

Please note that return labels are not provided.

Return Mailing Address

Ion Research

5824 Peachtree Corners E, Suite E

Peachtree Corners, GA 30092

Policy Notes

Returns may be accepted within 30 days of purchase. Items must be unopened, unused,

and in their original sealed packaging.

Refunds are issued to the original payment method after the returned item has been received and inspected.

Ion Peptide reserves the right to refuse returns that do not meet the stated requirements or appear fraudulent.

For full eligibility details, please review the complete Returns & Refund Policy.

If you are unsure whether your item qualifies for a return, contact support before shipping it back.

Chargeback Policy

We encourage customers to

or chargeback.

Most issues can be resolved quickly through our support team without

the need for third-party intervention.

If a chargeback is initiated without prior communication, we reserve the right to:

Provide full transaction, shipping, and communication records to the payment provider.

Dispute the chargeback with supporting evidence.

Restrict or suspend future orders associated with misuse of disputes.

We are committed to fair and transparent resolution of all customer concerns and strongly

encourage customers to reach out to us first for any issue.

Already have an account?

Open My Orders to view your purchase history and start the return from the order you need help with.

View My Orders

Or use the Return Portal

Return Portal

Let's track your order first

Order ID

Find My Order

Common Questions

Return details, made easier to follow

These quick answers help reduce confusion before customers submit a request,

ship an item back, or contact support about an order concern.

Do I need to submit a return request before shipping?

Yes. Start through the Return Portal first so the request is tied to the correct order,

item, quantity, and return reason before anything is mailed back.

Where should I send my return?

Send eligible returns to Ion Research, 5824 Peachtree Corners E, Suite E,

Peachtree Corners, GA 30092.

How does the Return Portal find my order?

Enter the Order ID from your purchase. If you are logged out, you will also be asked for the

billing email associated with that order.

How long does processing take?

Once the returned item is received, it will typically be inspected and processed within 3–5 business days. If approved, please allow up to 10 business days from the date we receive your return for the refund process to be completed.

Are return labels provided?

No. Return labels are not provided. Customers are responsible for mailing eligible return items back.

What should I do before filing a chargeback?

Please contact Ion Peptide support directly before initiating any payment dispute or chargeback.

Most order concerns can be resolved quickly through support without third-party intervention.

If a chargeback is initiated without prior communication, Ion Peptide may provide transaction,

shipping, and communication records to the payment provider, dispute the chargeback with supporting

evidence, and restrict or suspend future orders associated with misuse of disputes.

Need help before sending a return?

Contact Ion Peptide support before shipping if you are unsure whether your item qualifies,

what details to include, how to complete the return request process, or how to resolve an

order concern before initiating a payment dispute.

Contact Support

View All Policies