Refund Policy
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Refund Policy
Customer Support Policy
Returns &
At ION Peptide, customer satisfaction and product integrity are top priorities.
This policy explains return eligibility, refund timelines, damaged item claims,
and limitations related to research-use products.
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Policy Snapshot
Returns are evaluated based on timing, product condition, original packaging,
intact security seals, and compliance with return instructions.
Effective Date
October 2025
Return Window
Within 30 days of original purchase date
Refund Timeline
Allow up to 10 business days from return receipt
30
30-Day Window
Eligible orders may be returned within 30 days of the original purchase date.
NEW
Unopened Only
Products must remain unopened, unused, and in their original condition.
SEAL
Intact Packaging
Original packaging and intact security seals are required for return eligibility.
10
Return & Refund Processing
Please allow up to 10 business days from the date we receive your return for the refund process to be completed.
Return Process
How returns are reviewed
Returns should follow the provided instructions carefully. Eligibility depends on
product condition, timing, packaging, and inspection after receipt.
01
Ship Eligible Item
After submitting your request through the Return Portal, send the eligible return to the instructed location with packaging and seals intact.
02
Inspection Review
Returned items are typically inspected and processed within 3–5 business days after receipt.
03
Refund Decision
If approved, the refund is issued to the original form of payment. Please allow up to 10 business days from return receipt for the refund process to be completed.
30-Day Satisfaction Guarantee
Eligible orders may be returned within
30 days of the original purchase date
for a full refund. This guarantee applies
only to products that remain unopened,
unused, and in their original condition
.
Important:
The 30-day window does not override product condition requirements.
Opened, used, or tampered items are not eligible for return.
Return Eligibility Requirements
To qualify for a refund:
Items must be
unopened, unused, and in original condition
Returns must be
received within 30 days
of the original purchase date.
Products must be in their
original packaging with intact security seals
Due to the sensitive and research-specific nature of our products,
opened, tampered, or used items are ineligible for return or refund
How to Initiate a Return
To start a return:
Start your return through the Return Portal at:
https://ionpeptide.co/returns/
Find your order, select the eligible item or items, and submit the return request before shipping.
Follow the return instructions provided for your request and ship the eligible item to the return address below.
Return Address:
Ion Research
5824 Peachtree Corners E, Suite E
Peachtree Corners, GA 30092
Return shipments must be addressed to the location provided in the instructions.
Customers are responsible for shipping costs unless the return is due to our error.
04
Refund Processing
After we receive your returned item(s):
Returns are typically
inspected and processed within 3–5 business days
after receipt.
You will be notified by email regarding the status of your refund.
If approved, the refund will be issued to the
original form of payment
. Please allow
up to 10 business days from the date we receive your return
for the refund process to be completed.
Shipping charges for expedited services are non-refundable
, except when the return is due to an error on our part.
Refund approval is based on inspection and confirmation that the returned item meets
the stated eligibility requirements. The 3–5 business day review period is included within
the overall timeline of up to 10 business days from return receipt.
05
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
Email us
within 48 hours of delivery
with clear photographs of the item(s).
We will promptly review the claim and, if approved,
ship a replacement at no cost
Claims submitted after the 48-hour review window may be limited or denied depending
on the circumstances.
06
Final Notes
ION Peptide reserves the right to:
Refuse returns that
do not meet eligibility criteria
Deny returns
suspected of policy abuse or fraudulent activity
We maintain strict standards to protect product quality, legal compliance, and research
integrity. By purchasing from ION Peptide, you acknowledge and accept these terms.
Policy Sections
Guarantee
Eligibility
Start Return
Processing
Damaged Items
Eligibility Checklist
✓
Returned within 30 days of original purchase
Unopened, unused, and original condition
Original packaging included
Security seals intact
Return request submitted before shipment
Important Timeframes
30 days from original purchase date
Damaged Item Claim
Within 48 hours of delivery
Return Review
Typically 3–5 business days after receipt
Up to 10 business days from return receipt
Support
Contact Ion Peptide
Need help with a return or refund?
Contact Ion Peptide support for return eligibility questions, damaged item claims,
order concerns, or clarification before shipping a product back.
Contact Support
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